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Virtual Concierge

A

for Guests

Our virtual concierge solution, At Your Service, is coming soon and will be available on in-room tablet devices, at digital kiosks, and via the Web.

Tablet Solution

  • Local info and bookings available 24/7 with a touch of a button
  • Easy-to-use touch screen interface
  • Secure tablet device with no access to other functions
  • Custom branding options available

Website Solution

  • 24/7 Web access to local info, services, and booking
  • Simple, interactive website with full mobile device support
  • Secure website to protect guest identity and information
  • Custom branding options available

Kiosks

  • Convenient hotel lobby access to local info, services, and booking
  • User-friendly touch screen interface
  • Printing capabilities for maps, coupons, boarding passes, and more
  • Custom branding options available

Available Features

At Your Service is a hosted solution with cloud architecture and user-friendly interfaces to support the following features:

Core Functions

  • See local profiles, photos, videos, maps, and more
  • See what’s happening right now in the hotel and local area
  • Browse all listings or search by category, top picks, and recommendations
  • Make reservations or purchase tickets with the tap of a finger
  • Receive confirmations of reservations and bookings via text or email
  • View all available events on a master calendar
  • View selected events on your personal calendar
  • Share events and appointments with other guests
  • Support and assistance on getting the most from At Your Service

Expanded Functions

  • Confirm flights and print boarding passes, coupons, maps and more on the lobby kiosk
  • View VIP specials exclusively for At Your Service guests
  • Receive promotions and offers from you or service providers
  • Request a car brought up from valet
  • Hail and pre-pay for a cab
  • Rent a car and driver
  • Search and view real estate for sale
  • Schedule an appointment with a realtor
  • Hire a wedding planner
  • Purchase flowers

With At Your Service, guests can spend less time planning, booking, waiting on hold, and standing in lines.

Information, planning, recommendations and booking are available at their fingertips, all designed to provide them with the best options and leave them more time to enjoy their vacation.

Activity Categories

Dining

  • Onsite restaurants or room service
  • Dining venues in the area
  • Available delivery or takeout

Calendar

  • Master calendar of all available events and activities
  • Personal calendar of booked or free events

Transportation

  • Flight tracking and check-in
  • Taxis
  • Hired cars and drivers

Island Buzz

  • Island music – overview of regional music, promotion of selected artists and their CDs
  • Island art – showcase of local talent
  • Island culture – information about the local culture

Tours, Attractions, Nightlife

  • Tours via land, water or air
  • Local attractions of interest
  • Events such as festivals, sports, demonstrations and more
  • Concerts, plays and nightclubs

Shopping

  • Brands
  • Jewelry
  • T-shirts and souvenirs
  • Liquor and tobacco
  • Electronics
  • Clothing and accessories
  • In Room Shopping

Additional Features and Functions

Information & Communication

  • Maps
  • News
  • Weather
  • Web browser
  • Information exchange among guests
  • Messaging with you, other guests and service providers at each guest’s discretion
  • Communication between you and guests via a message center
  • Text and email reminders of upcoming activities

Hotel Services & Information

  • Hotel map and overview, including onsite amenities
  • Restaurants and menus
  • Spa hours and menu
  • Timeshare opportunities
  • Housekeeping and turndown
  • Valet services
  • Room service
  • Engineering requests